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Return and exchange


On this page, there is information to facilitate the exchange and return of the customer to all regions of the Kingdom. You can also return the products, provided that they have not been used or opened, and that they are in their original condition as they were received from Nylon.

Q: Is there a return fee?

When returning an intact, undamaged product, i.e. in its original condition, the fees are borne by the customer and are deducted from the value of the returned product.

As for when returning the damaged product, Nylon will bear the full fees.

Q: How can I replace/return a damaged product?

Fill out the application return form, provided that the replaced/returned product is in its original condition and original packaging, and has not been used, opened, or changed the packaging features of the product.

Q: How long is the allowed period for replacing/returning a damaged product?

A: You can replace / return the damaged product within 7 days of the purchase process.

Q: How long does the process of replacing/returning a damaged product take?

A: At Nylon, we work hard to satisfy you. The exchange/return process may take up to 10 working days.

Q: In the process of returning, how do I get a refund?

A: The amount will be refunded after the damaged product reaches us and confirms its condition, and then the amount is transferred to your account immediately.

Q: In the replacement process, what are the steps taken in this regard?

A: When you wish to replace the damaged product, and choose the alternative product, we ask you to transfer the amount of the difference between the damaged product and the replacement product.

Q: When canceling an order and refunding its value, what is the period required to recover the amount in the customer’s account?

A: If you wish to cancel the order and refund its value, the period for refunding the order value to your bank account is within 14 days from the date of canceling the order.